Industrial Marketing Blog

Why Many Industrial Websites Underperform

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Industrial websitesThere are many reasons for an industrial website’s failure to deliver anticipated results. The list is long – poor search engine optimization, bad user experience, content that doesn’t match visitors’ needs and/or lack of calls to action to name just a few.

However, there is one common trait that I have noticed for many industrial websites to underperform – there is very little thought given to how and where the website fits in the sales process.

The focus of most industrial website redesigns is on everything but its role in the sales process. Search engine optimization (SEO) is obviously critical to the success of your online marketing but you are seriously underutilizing your industrial website if all it is doing is attracting traffic.

In today’s world of Sales 2.0, industrial websites have to do much more than just feed the top of your sales funnel. It must enable sales. This post is not an in-depth discussion on the vast topic of “Sales Enablement.” I want to touch upon the specific aspect of making industrial websites an integral part of your sales process instead of treating it as just another digital marketing asset.

Sales enablement is the process of arming an organization’s sales force with access to the insight, experts, and information that will ultimately increase revenue. (Wikipedia)

To me it makes all the sense in the world to put forth the effort to ensure that an industrial website aligns closely with an organization’s common objectives of increasing sales and growing revenues.

I am not suggesting that the website alone can do all that by itself. It needs to work in tandem with all your other industrial marketing efforts. Nor can it be solely marketing’s job; it requires close collaboration between sales and marketing.

How to make industrial websites into sales enablers

Optimized content, white papers, blogging and case studies are all powerful assets for various stages of the buy cycle but you will need more for deeper engagement with site visitors. I am talking about actionable content that leads to conversations with your sales team and RFQs.

I have written about this in many of my posts in the past, so there is no sense in repeating myself here. Here are links to some of my posts where you’ll find more details:

You may also want to download my free white papers, Industrial Marketing Playbook and 7 Content Marketing Tactics to Sell Industrial Products.

Achinta Mitra

Achinta Mitra calls himself a “marketing engineer” because he combines his engineering education and an MBA with 35+ years of practical manufacturing and industrial marketing experience. You want an expert with an insider’s knowledge and an outsider’s objectivity who can point you in the right direction immediately. That's Achinta. He is the Founder of Tiecas, Inc., a manufacturing marketing agency in Houston, Texas. Read Achinta's story here.
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  1. I agree wholeheartedly! Industrial websites are not just a virtual brochure, they are the invisible member of the sales and marketing team. I recently read a stat that stuck with me about how two thirds of a prospects research is done online before contacting your sales team. It’s important to really understand the importance of creating content that helps that process and builds the trust and reputation of the company.

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