Category: Inbound Marketing

  • Jumpstart Industrial Content Marketing with Application Notes

    Jumpstart your industrial content marketingApplication Notes or App Notes are very effective and can help you jumpstart your industrial content marketing, especially if you are stuck because of lack of content. Application Notes are closely related to Case Studies but they are not the same.

    I’ve heard some people refer to them as white papers. IMO, there’s a difference but that’s a topic for another post. My point is that these content assets are powerful tools of industrial content marketing for lead generation.

    Application Notes focus on a particular process or application of a manufacturer’s product. They provide general guidance on the product’s usage under certain operating conditions. Sometimes these documents may highlight unusual or challenging applications of the part. App Notes put the spotlight on the manufacturer and are part of its marketing materials, albeit technical in nature. Here are two examples of industrial App Notes:

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  • How to Create Successful Industrial Marketing Content for TOFU

    Sales funnel for industrial marketingIn case you aren’t familiar with the content marketing acronym TOFU, let me define it for you. TOFU stands for top of the funnel and relates to content that attracts qualified visitors to your industrial website or blog.

    Creating effective marketing content for TOFU is proving to be a challenge for many manufacturers. That’s because these industrial companies have plenty of product datasheets, user guides and other product-centric marketing collateral but very little content that is customer-centric. Why is this important?

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  • Industrial Marketers Face ROI Challenges

    Developing a good digital marketing strategy and then executing it is complex enough but measuring ROI is proving to be a bigger challenge for marketers within manufacturing and industrial companies.

    Thirty-one percent of industrial marketing professionals stated that measuring ROI is the biggest challenge in their profession. That is one of the findings from IHS/GlobalSpec’s 2013 Trends in Industrial Marketing report.

    Measuring ROI of industrial marketing is a challenge

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  • Industrial Marketing in the Age of the Customer

    Let me give credit where credit is due, I first heard the phrase “The Age of the Customer” from Forrester Research. It has a nice ring to it and IMO, it is a true reflection of buyer behavior today.

    I have also heard/read the same phenomenon referred to as the Digital Disruption. Whatever you want to call it is fine with me, but the fact is that there has been a permanent shift in how customers interact with sellers now.

    This means that sellers must change and adapt to new ways of acquiring new customers and keeping the current ones. If not, a more nimble and more relevant competitor who isn’t carrying the baggage of “old ways” of marketing will win over your customers and eat into your market share quickly. That’s the fact, Jack!

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  • Industrial Marketing Can’t Succeed Without Sales

    Industrial marketing and sales - mythbustersI can assure you this is not another post about sales and marketing alignment. Plenty has been written on that topic already.

    I am sure you’ve read many articles about today’s industrial buyers completing most of their decision making long before they ever contact anyone in sales. Various statistics show how Sales is not involved until the final procurement stage, thus making a strong case for using content in inbound industrial marketing to bridge the gap.

    I read an article where recent Forrester research found that 75% of the buying cycle is completed before sales is engaged.

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  • Industrial Content Marketing’s Impact on Customer Experience

    Imrpoving customer experience with content marketingCustomer experience — the Holy Grail of customer loyalty and repeat business. Every company wants it, many talk about it but only a few get it right.

    Customer experience is critical to manufacturers and industrial companies because it takes a long time and lots of hard work to find new customers from a limited pool of qualified prospects where their competitors are fishing too. You may be missing a huge opportunity if you are counting on your sales team and/or sales support people to provide “exceptional customer experience” from start to finish.

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  • Industrial Content Marketing is NOT New

    old is new again

    Manufacturers and industrial companies have been using content marketing for a long time whether they know it or not. What do I mean?

    Product Releases have been a staple of industrial marketing long before inbound marketing with content became so popular.

    Case studies, application notes, calculators, how-to articles, white papers and frequently asked questions (FAQs) have always been a part of industrial marketing.

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  • Industrial Blogging Lessons Learned from Working with Technical SMEs

    Industrial Blogging Lessons Learned from Working with Technical SMEs

    My clients often ask me to write posts for their industrial blogs. This requires me to work very closely with engineers and technical SMEs (Subject Matter Experts) on a daily basis for creating content. I have learned some important lessons about blogging that are specific to this technical and industrial audience.

    • Editorial calendar: This may sound like content marketing 101 but let me tell you why it is so important for industrial blogs. At a recent discovery meeting, I received little to no response when I asked a group of engineers about their customers’ challenges that we could blog about. I was expected to do the industry research and come back with a list of topics. Ideas for blog posts just flowed after I presented my findings. I kid you not; I now have weekly blogging topics lined up until the second week of November for this manufacturing client.
    • SME Interviews: I have found it a lot easier to write technical blog posts if I start by interviewing SMEs. I have to do my homework and come prepared with a list of intelligent questions to ask. Engineers can spot a novice quickly and they are not particularly patient with people trying to interview them about a topic that the interviewer knows very little about.
    • Be a ruthless editor: Writing copy based on interviews is one thing but the skill that I find most useful is editing. It takes time and understanding of the subject matter to publish blog posts that are compelling stories that educate and engage readers. One caveat I have discovered is that there is a fine balance between being a marketer and a technical content editor. What may sound geeky to a marketer may be just the right content for a technical audience.
    • Become an SEO expert: You’ve got to learn most everything there is to know about keyword research, on-page SEO and internal linking with keyword-rich anchor text. There is no point in publishing a bunch of unoptimized blog posts that your target audience will never find in search engines. SEO and social marketing skills are what separate a content marketing expert from a copywriter.
    • Add a touch of humor: This one is a myth buster. Contrary to popular belief, engineers do have a sense of humor and appreciate wit. Just don’t go overboard and try to be too clever and cutesy. Clever wordsmithing will only take you so far if your content lacks technical accuracy and substance.

    For more on this topic, you may want to read my earlier post, “How to Coax Content Out of Engineers.”

    As a Mechanical Engineer myself, I find it easier to interact with technical SMEs but I still have to go in there prepared to get my job done. I know I couldn’t just wing it after all these years and having written hundreds of industrial blog posts.

    What has been your experience interacting with technical SMEs for writing blog posts and creating content for industrial marketing?

  • How Mobile Technology Helps Component Manufacturers Make Their Printed Catalogs More Productive

    Component manufacturers are keenly aware of the fact that design engineers must first specify their components or parts before purchasing can place an order. These manufacturers have relied on their printed catalogs in the past to get their parts “designed in.”

    However, there is an inherent drawback to these static printed catalogs. An engineer must first leaf through the pages, find the right part number and then call the components manufacturer for details, CAD drawings and pricing information. This manual process can lead to delays, errors and lost opportunities.

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  • 9 Must-Have Content Assets for Successful Industrial Websites

    Compiling any kind of list is always risky because we all have our own preferences and there is no way someone else’s list can satisfy everyone. This is my list of “must-have” content assets that I advise my clients to add to their industrial Websites. It is definitely a two-way street; my industrial clients also often request many of these same content assets.

    The usual content marketing assets such as product data sheets, application notes, case studies, whitepapers and blog posts are a given and expected if you want your website to be found in search engines (SEO) and engage your target audience of engineers and industrial buyers. Take a look at my post, “Content Auditing and Mapping it to the Industrial Buy Cycle” for more on how and when to use these content assets.

    Must-have content assets that persuade industrial buyers to take action

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